Granny Jane's Rug Shop

Store Policies

Privacy Policy:

Granny Jane's Rug Shop (GJRS) respects your privacy and is very committed to keeping your information private.  Your address information is used to process your order.  As part of the order process the following information is collected from you the customer:

You're Name|Billing/Shipping Address|E-mail Address|Phone Number

GJRS will not sell or give away any information that identifies you to anyone including third parties.

Payments:

All payments are processed through PayPal.  Your credit card payment information is not added to this site.  GJRS is not set up to take payments over the phone or by mail.  All payment information is processed through the secure encrypted PayPal site.  PayPal is used because they are The Leader in Secure on Line Payments this is for your protection.  GJRS does not have access to any of your payment information. 

 

I accept payment from Visa, MasterCard, American Express, Discover Credit Cards & Bank Debit Cards along with e-checks using Paypal.  You do not need a Paypal account to make a credit card, debit card or e-check payment.

Please Note:  Rugs that are 7'.75" round and 8'x11' oval and rectangle are custom braided rugs and are given a six-month lead time.  These rugs are made to order so take longer to ship to you.  Custom rugs can not be returned or exchanged.  No refunds will be issued for custom orders. 

Holiday Shipping:

During any of the holiday seasons, GJRS cannot guarantee shipping times, so please order early.  GJRS is here to assist you if you have questions so please ask before placing your order.

Shipping Info: 

Retail customers pay a flat shipping fee of $15.00 is for shipping, packing and processing your order.

Wholesale customers are responsible for all shipping fees.  There will be a $15.00 shipping fee billed when the order is placed.  The balance of the shipping fees will billed to you through PapPal once the order is ready to ship.

Order will ship once the shipping fee is paid.

Pennsylvania wholesale accounts will be charge 6% states tax on orders and shipping fees.

Most orders will ship out within 5 to 7 business days.  I will notify you of any delay in the shipping of your order.

If you would like your order sent to an address different than your billing address, fill in the shipping address information when placing the order.  All orders must have a physical (street) address to be delivered.  UPS and FedEx cannot deliver to a P.O. Box.

Please Note:  No Canada or International Shipping, items ship to continental US Only.

Cancelled Orders:

Orders are placed immediately unless there is a need to contact the customer.  Placing your order with my supplier quickly allows you to receive your item(s) quicker so you can start enjoying them sooner.  Should you choose to cancel your order, the process may have already started or your order may have been shipped.  If already shipped cancellation will not be possible.  If the order has shipped and you still want to cancel you must contact GJRS prior to returning your item.  You will be responsible a restocking fee of 25% when returned.  Item must be returned in the same shipping manner as when received (USPS, FedEx, UPS).  The item will be inspected, if the item is in the same condition as when shipped you will be issued a refund minus the 25% restocking fees. 

Any order refused by the customer will be charged a 25% restock fee along with returned shipping costs and will be deducted from the refund.  After fees are deducted a refund may be issued.  Do not return your item until you contact GJRS.

Returns:

Return requests must be made within "24 hours" of receipt of your order either by e-mail or phone.  If you choose to return your item you must contact GJRS prior to returning your item to receive an RA# and address to return your item to.  Item must be returned in the same shipping manner as when received (USPS, FedEx, UPS).  You will be responsible for the shipping fee to return your item.  There is a 25% restocking fee on all returned items.  Returns must be received by the supplier within 10 days in the same original packing and packaging material.  Return must bear no markings or be otherwise defaced or damaged in any way.  Sample, custom made and special request order items cannot be returned.  Returns which do not meet the conditions as described will be returned to buyer at buyer's expense.  It will be at the discretion of the supplier and GJRS to issue a refund.  Once the supplier approves the returned item, you will be issued a refund minus the 25% restocking fee.  Do not return your item until you have contact GJRS.

Exchanges:

All exchange requests must be made within "24 hours" of receipt of your order either by e-mail or phone.  You will be responsible for the shipping fee to return the item.  There is a 25% restocking fee on all exchanges.  Exchange must be returned within 10 days in the same shipping manner as when received (USPS, FedEx, UPS).  Exchange of items will be at the discretion of supplier and GJRS.   If approved for an exchange you are welcome to choose an item at the same price or higher than the one you are returning.  Exchanges must be returned in the original packing and packaging material.  Item must bear no markings or be otherwise defaced or damaged in any way.  Sample, custom made and special request order items cannot be exchanged.  Do not return your item until you contact GJRS.  You must be issued an RA# for your return.

Damages:

A supreme effort is made to see that your order is shipped correctly and reaches you safely.  If you receive a damaged item you must contact GRJS immediately within "24 hours" of receipt of your order or you will be denied.  I must have pictures of the damages to the packaging and damages to the item.  You must have the original packaging the order was shipped in.  The carrier will need to see the packing material to consider a claim.   If possible you will need to return the damaged item with the original packaging to the supplier.  Damaged items will be replaced with the same item only.  There will be no restocking fee or return shipping fees on damaged items.  If the same replacement item is not available a refund will be issued if approved.  There will be no restocking fee or return shipping fee on damaged items.  Refund will be issued after supplier inspects your item for damages and approves the refund.

Please Note:  No refunds, exchanges or replacements will be given should you choose not to contact GJRS within the times noted above "No Exceptions".

Cancelled Orders, Returned, Exchanged or Damaged items returned without first contacting GJRS will be refused.  You will need the correct address to return your item.  Items must be returned in the same manner as it was shipped, FedEx, UPS or USPS Priority Mail.  You will need a tracking number that must be given to GJRS.  It is suggested you insure your package when returning your item.  Damaged items returns do not need to be insured. 

Please Note:  Colors offered may have differences from one monitor to another monitor due to the operating system being used.  If you have questions on colors please ask before placing your order.

Out of Stock Items:

Although GJRS makes every effort to maintain the currency in the inventory and satisfy my customers, occasionally an item may be missed that is out of stock or discontinued due to the size of the inventory.  If you order an item(s) that is out of stock or discontinued GJRS will stop the order process and contact you.  GJRS does not process orders until all item(s) are in stock or you give permission to continue with your order minus the out of stock item.  GJRS will not be held responsible for out of stock or discontinued items.

Improvements:

GJRS may/can make improvements and/or changes in the pricing or product descriptions on the website at any time.  Price, products and availability information in this site is subject to change without notice.

Site Errors:

GJRS may include technical inaccuracies or typographical errors.  GJRS reserve the right to make correction prior to or after accepting your order.  Should this happen GJRS will contact you to advise of these changes prior to processing your order.

Terms of Use:

When using this site you agree and understand Granny Jane's Rug Shop store policies.  GJRS will not be liable for any direct or indirect, incidental, consequential or exemplary damages.  This includes any misuse of the product(s) used in a manner not in accordance with their intended use.  By placing an order on GJRS you understand and agree to all store policies.

If you choose not to agree with any of the store policies on GJRS, you have the right not to use this site. GJRS leaves this choice up to you the customer.

Thank you,
Jane Snyder

Granny Jane's Rug Shop

258 Harmony Drive

P. O. Box 421205
Flinton, PA 16640

Phone 814 687-3880
Cell 814 215 7725 No Texting Please. E-mail Only
Fax 814 687-3880

Granny Jane's Rug Shop is owned & operated by Granny Jane & Plain Jane Stores

**No Canada or International Shipping, items ship to continental US Only.**


Granny Jane's Rug Shop is an Authorized Distributor of Capitol Earth Rugs